I was lucky enough to catch a quick coffee with the man-of-action, Jon Cartwright of Foodee, to talk shop. He mentioned to me that Foodee’s theme for the quarter was “operations”.
For entrepreneurs it’s important to really nail down what those reoccurring business activities will be, because often you’re making it up as you go along. Without putting a process in place it becomes more difficult to measure the success of your business actions.
A unique approach:
One of Jon’s stand-out remarks was about how he was approaching operations with his team. He wasn’t just focusing on revenue-generating activities, but acknowledged that there are other things that can contribute to a well-operating business.
Inspired by a video of a 1-800-GOT-JUNK corporate meeting Jon adapted the practices for his business. Every team meeting begins with good news from every department. It’s not just about the success of the sales team, but the successes of everyone.
I see 3 really amazing benefits of Jon’s way of organizing meetings:
- When no good news is too small everyone can feel the company moving upward and outward. Revenue-related metrics will wax and wane so it’s important to get a full picture of the company’s progress.
- Creating a culture of gratitude and appreciation for one another, the customers and self-motivation.
- By gauging the reaction to good news the Foodee team can narrow in on the business operations that truly matter to the company.